The floor, the fitting rooms, and every shopper request, all in one place. Crave Assist helps teams move faster, stay coordinated, and deliver better service in the moments that matter.
Live floor
See every fitting room and zone, live.
Know who’s in, how long they’ve been there, what’s in the room, and where help is needed. The floor stops being a guess.
Requests
Every shopper ask, in the right hands.
Size, item, SKU, and room details land directly with the team. Requests are accepted, tracked, and closed so shoppers know help is on the way.
Tasks
The work of the floor, in one moving queue.
Go-backs, alerts, item lookups, and service workflows are timed, claimed, and completed from one device.
Look up
Every SKU answer, in seconds.
Scan any item to check price, stock, colors, and availability so team members can answer shoppers on the spot.
Insights
Every team member sees the score.
Service times, fitting room traffic, missed requests, and units per session are visible on the device, not buried in a back-office report.
Languages
Built for the team you actually have.
Eleven languages from day one, so every team member can move confidently in the language they use best.
Set the standard
Set the goals. Hold the floor to them.
Every store defines what good service looks like. Assist tracks it, surfaces it, and routes the team to defend it.
100%
Never miss a request.
Every shopper ask is routed, accepted, and closed. Missed requests become a metric the team holds itself to.
<90s
Service inside ninety seconds.
Response times tracked at the zone and room level. The team sees the clock. Managers see the trend.
4+
Four items per try-on, or better.
Cross-sell prompts and styling support at the moment of decision. More items in, more bags out.
Built for how store teams actually work.
Focused by area.
Team members choose where they’re working, so notifications only go to the people responsible for that floor, zone, or fitting room area.
Helpful when items are unavailable.
When something cannot be found, Assist surfaces similar in-stock options so team members can keep serving instead of going back empty-handed.
For store managers
Run your store from intelligence, not instinct.
See what was always invisible. Every room, every request, every team response. In real time.
Coach on shift, not after. Know where service is strong and where it’s stretched.
Defend the numbers. Traffic, try-on, response time. Productivity your Head of Stores will respect.
