Crave Retail Privacy Policy

Introduction

Crave Retail, Inc. (“Crave Retail” or “we” or “us”) has created this Privacy Policy in order to disclose its use of data collected about you. This Privacy Policy is effective as of February 13, 2023. Any questions regarding this policy should be directed by email to privacy@craveretail.com. You may also contact Crave Retail at 316 Middle Ground Cv, Austin, Texas 78748. The following discloses Crave Retail’s collection, use and disclosure of personal information and other data in connection with its website, applications, software, services, mobile apps (such as Crave Mobile or Crave Shopper), social networking sites, and other Crave Retail properties or technology displaying or referencing this Privacy Policy (collectively, the “Sites”).

If you use the Sites, you acknowledge this policy and the collection, use and sharing of your personal information and data as described herein, and in accordance with the applicable agreements with Crave Retail, including but not limited to any applicable terms of service and/or End-User License Agreement.

Crave Retail may be the Controller or Processor of your personal data provided to us by you or collected by us from you during your use of the website and/or applications, as outlined below. Where Crave Retail is a “processor” and/or a “service provider”, the collection, use and sharing of personal information for the engagement may be governed by the agreement between Crave Retail and the customer, and the customer’s privacy policy, in addition to or independent of, this Privacy Policy.

Personal Information Collected and Received

Crave Retail may collect or receive personal information about you, including, but not limited to, user name, password, first and last name, email address, street address, gender, occupation, and interests. You can choose what information you want to share with Crave Retail, however if you choose to withhold any personal data requested by us, it may not be possible for you to gain access to certain parts of the Crave Retail website and/or application. We collect personal information from you at several different points, including but not limited to the following:

• when you contact us or we correspond with you;
• when you enter a phone number at our customer’s store;
• when you visit the Sites, including but not limited to automated data collection such as capturing your IP address, browser details, pages you visit, and other data;
• when you register as an end-user of our service and an account is created for you;
• when you download and/or use our mobile apps, such as Crave Mobile or Crave Shopper;
• when you provide information, such as user contributed content, survey information, or join a mailing list;
• when you contact us for help;
• when the Sites send us error reports or application analytics data; and
• when engaged by a customer to perform services for them or on their behalf;
• as described to you at or before the time of collection.

Crave Retail does not require you to include sensitive information (e.g. racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union memberships, genetic data, biometric data, data concerning health or data concerning sexual orientation). In the event that you provide such sensitive information as listed above you acknowledge that you have provided Crave Retail explicit consent to receive such information.

Some personal data may also be collected or provided to Crave Retail by a Crave Retail customer, service provider, or other third-party. If you interact with some third party services, such as social media companies, particularly where you have an account with the third party, they may collect additional information separate from Crave Retail.

Lawful Basis for Processing

Certain jurisdictions require a lawful basis for processing of personal data, and we will only collect and process your personal data there where we have lawful basis. Our lawful basis include consent (where you have given it), where processing is necessary for the performance of a contract with you, and for the purposes of our legitimate interests or the legitimate interests of our third parties, provided that such interest does not outweigh your rights and freedoms. Examples of legitimate interest include but are not limited to: (i) complying with applicable law, (ii) protecting against security or other threats, (iii) administration of our business interests, including improvements and enhancements of our business, and (iv) customer relationship issues.

Your Rights: Access, Correction, Deletion

We retain the personal data about you, including that personal data you provide to us when you registered with the Crave Retail website and/or application or any other information that you volunteered while using the website and/or application for (i) as long as your account is active or (ii) otherwise for a limited period of time as long as we need to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We retain any information provided as described in the Uses of Information below.

You may have the right to request access to, or restrict processing of, the information that Crave Retail has on you in certain jurisdictions. You can do this by contacting us at privacy@craveretail.com. In order to comply with your request, we may have to verify your identity. If you believe that the information that we have about you is incorrect, you are able to contact us at privacy@craveretail.com with the change request. You may also have the right to request the deletion of any personal data that we have on you in certain jurisdictions. If you wish to do so, please contact us at privacy@craveretail.com. Note that Crave Retail may not be able to delete any depersonalized data on you, any data that is needed for the purposes specified below, or other purposes permitted by the applicable law.

You may also have the right to make a GDPR complaint to the relevant Supervisory Authority. A list of Supervisory Authorities is listed on the European Commission website. If you need further assistance regarding your rights, wish to exercise a right provided by law that is not listed here, or to attempt to resolve a privacy issue prior to contacting regulators, please contact us using the contact information provided below.

How We Use Your Personal Information

Crave Retail may use personal information that we collect about you to:

• deliver the products and services that you have requested;
• manage your customer relationship and provide you with customer support;
• perform analysis about our business, our customer’s business, the Sites, you, and your use of the Sites;
• communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest to you;
• enforce our terms and conditions and other agreements;
• manage our business, including but not limited to displaying advertising, deidentifying personal data, or use of data to improve and expand the services we offer through testing, development and other functions;
• conduct a sale of all or substantially all of our business or assets, which includes the sale, assignment or other transfer of your personal information in connection with such transaction;
• respond to investigation, court orders, legal process, or to investigate, prevent or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the physical safety of any person, or as otherwise required by law;
• identity verification, auditing transactions and other compliance activities; and
• perform functions as otherwise described to you at the time of collection.

Crave Retail uses other companies to perform services as necessary to our operations. In the course of providing these services, those companies may have access to and use your personal information. Those companies must treat your information in accordance with our contractual agreement with them. However, we will not be liable for any damages that may result from the misuse of your personal information by these companies.

When you enter your phone number in our application, we use your phone number to send you a text with the information that you have requested about the product.

How We Share Your Personal Information

(a) Personally Identifiable Information. Crave Retail will never sell your email address or any other personally identifiable information, to any third party without your permission. We may store personally identifiable information in locations outside the direct control of Crave Retail (for example, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our websites and/or applications (such as posting comments, reviewing items, etc.) will be available to others. Except as described in this Privacy Policy, we will not disclose your personally identifiable information to any third party except consultants/contractors working on our behalf, without notifying you of our intent to share the information and giving you an opportunity to prevent your information from being shared. From time to time, we may partner with companies based on the interests of our users. In such case, we will do so in a manner that respects your privacy and is consistent with the disclosures in this Privacy Policy.

(b) Customers. Where we are processing your information as a processor to our customer, we may share your personal data with the Crave Retail customer.

(c) We May Be Required to Share Your Information. Crave Retail reserves the right to disclose information when required by law, such as by a subpoena or other legal proceedings. Crave Retail may also disclose your information if we reasonably believe it necessary to (i) comply with requests of law enforcement or other applicable law; (ii) to enforce any agreement between you and us; (iii) to protect the security and integrity of our site, applications, or services; and/or (iv) to protect us, our users or others.

(d) What Happens in the Event of a Change of Control. We may be involved with an acquisition or divestiture of our business, products or services. Information we maintain including names and email addresses, and other information related to the Crave Retail service may be sold or transferred in connection with such transaction. We may also sell, assign or otherwise transfer such information in connection with a sale of all or substantially all of our business or assets.

(e) Behavioral Targeting / Re-Targeting. We may allow advertisers to display advertising on our sites and applications. Our advertisers may use technology such as cookies to gather information about your activities on multiple sites in order to provide you advertising based upon your activities and interests.

The only way to opt out of the collection of any information through cookies or other tracking technology is through the settings in your browser or mobile device. Please review your browser or mobile device information for instructions on how to delete and disable cookies, and other tracking/recording tools (to learn more about cookies, clear gifs/web beacons and related technologies, you may wish to visit www.allaboutcookies.org and/or the Network Advertising Initiative’s online resources, at www.networkadvertising.org). If you access the Crave Retail service, websites and/or applications on your mobile device, you may not be able to control tracking technologies through the settings. For more information, see the Cookies Section below.

(f) Testimonials. We may also disclose, on an anonymous basis, statements made by our users. However, with your consent, we may post your testimonial along with your name. If at any point you wish to update or delete your testimonial, please contact us at privacy@craveretail.com.

(g) Service Providers. Crave Retail uses other companies to perform services as necessary to our operations, and we may share data with them to perform their services. For example, we may use an outside support/help platform, and a credit card processing company to bill you if you purchase services.

Other Information

Crave Retail may collect, use and share other information from your use of the Sites, or other information available to Crave Retail, provided such information does not individually identify you or otherwise qualify as personal information (or similar) under an applicable law, including but not limited to Crave Retail deidentifying personal information to create such information. Crave Retail shall have the right to retain records of such data including, but not limited to, usage, activity logs, and click-throughs. Crave Retail may disclose such data, whether in the form collected or a derivative form, to third parties provided it is presented in an aggregate and/or deidentified form.

Where we have deidentified personal information covered by a privacy law, we will maintain and use the data only in deidentified form and not attempt to reidentify the data, unless permitted by the applicable law.

Crave Retail in the course of its business may collect, use and disclose other information, separate from information in connection with the Sites, such as information about customer prospects, employees and employment candidates, vendor employees (i.e., their business contact information), and other information as part of operating its business. Additional information about our use of this personal information and data, to the extent not already covered herein, may be obtained by utilizing the contact information below.

How We Store and Process Your Information

The information collected by Crave Retail may be processed and/or stored in the United States, European Union Member Nations, Canada, or any other country in which Crave Retail or its affiliates or service providers maintain operations. Crave Retail may transfer information that we collect, including personally identifiable information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction of domicile to other countries or jurisdictions. If you are located in the European Union or other regions with laws restricting transferring of data, please note that we will comply with laws applicable to us.

Crave Retail may act as a Processor or Subprocessor, and not a Controller, with respect to personal information collected on behalf of customers. If we are a Processor or Subprocessor with respect to your data, the processing of your data will be set by the Controller and there may be additional or different terms with respect to your data.

How We Protect Your Information

Crave Retail is concerned with protecting your privacy and data, and therefore we use industry-standard technologies when transferring and receiving consumer data exchanged between Crave Retail and other companies to help ensure its security. This site and/or application has security measures in place designed to protect the loss, misuse and alteration of the information under Crave Retail’s control. Crave Retail’s servers are backed up regularly and protected by security systems. However, we cannot guarantee the security of any information you transmit to us or guarantee that your information on the Crave Retail service may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. If you have any questions about security on our Sites, you can contact us at privacy@craveretail.com.

Cookies

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at our Sites. However, once you choose to furnish the Sites with personal information, this information may be linked to the data stored in the cookie. We use cookies to understand Sites’ usage and to improve the content and service. We also may use cookies to offer you products or services. You have many choices with regards to the management of cookies on your computer. All major browsers allow you to block or delete cookies from your system. To learn more about your ability to manage cookies, please consult the privacy features in your browser.

Links

Crave Retail may create links to other web sites. Crave Retail will make a reasonable effort to link only to sites that meet similar standards for maintaining each individual’s right to privacy. However, many other sites that are not associated or authorized by Crave Retail may have links leading to our site. Crave Retail cannot control these links and Crave Retail is not responsible for any content appearing on these sites.

Data Retention

We may choose to retain personal information for as long as necessary for the fulfillment of the purposes described herein, unless otherwise restricted by an applicable law.

Children’s Privacy

We do not knowingly collect any information from anyone who we know to be under the age of 13. If you are under the age of 18, you should use the Sites only with the involvement of a parent or guardian and should not submit any personal information to us. If we discover that a person under the age of 13 has provided us with any personal information, we will use commercially reasonable efforts to delete such person’s personal information from all Crave Retail systems.

Your California Privacy Rights

Crave Retail does not currently respond to browser “Do Not Track” (DNT) signals or other mechanisms. Third parties may collect personal information about your online activities over time and across sites when you visit the Sites.

If you are a California resident, California Civil Code Section 1798.83 permits you to request certain information regarding our disclosure of personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please contact us by sending an e-mail to privacy@craveretail.com.

Our Sites are not intended to appeal to minors. However, if you are a California resident under the age of 18, and a registered user of our website and/or application, California Business and Professions Code Section 22581 permits you to request and obtain removal of content or information you have publicly posted. To make such a request, please send an e-mail with a detailed description of the specific content or information to privacy@craveretail.com. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.

Under California law, California residents who have an established business relationship with us may opt-out of our disclosing personal information about them to third parties for their marketing purposes.

International Transfer of your Personal Information

The website and/or application is hosted and operated entirely in the United States and is subject to United States law. Any personal information that we collect from you is currently stored and processed in the United States. If you are accessing the website and/or application outside of the U.S., you need to understand that by accessing our website and/or application, you consent to the transfer of your personal information to the United States.

Amendments

Crave Retail may amend this policy at any time. If Crave Retail is going to use personally identifiable information collected through the Crave Retail site in a manner materially different from that stated at the time of collection, Crave Retail will notify users via email and/or by posting a notice on the Crave Retail site for thirty (30) days prior to such use. This Privacy Policy may not be otherwise amended except in a writing that specifically refers to this Privacy Policy and is physically signed by both parties.

Successors and Assigns

This Privacy Policy inures to the benefit of successors and assigns of Crave Retail.

Contacts

If you have any questions about this Privacy Policy, the practices of this site, your dealings with this web site, or request access, changes or deletion to information we have about you, you can contact privacy@craveretail.com. Upon request, Crave Retail will provide you with access to information (e.g., name, address, phone number) that Crave Retail collects and maintains about you. This site gives you the following options for changing, modifying or removing information previously provided:

• Email: privacy@craveretail.com
• Visit: www.craveretail.com

Opt-Out

The Crave Retail site provides users the opportunity to opt-out of receiving communications from Crave Retail, except transactional correspondence. To opt-out of receiving our communications, you can:

• Send email to privacy@craveretail.com
• Send postal mail to: Crave Retail, Inc., 316 Middle Ground Cv, Austin, Texas 78748